News & Announcements

Appointment Access, After Hours Requirements

As a reminder to Primary Care Providers (PCPs), specialty, behavioral health providers and a commitment to timely care for our members, Empire BlueCross BlueShield HealthPlus (Empire) has once again released its appointment access standards requirements. See the attachment to learn more

Notification process reminder

Effective January 1, 2017, failure to obtain precertification for Medicaid Managed Care members and failure to notify Empire BlueCross BlueShield HealthPlus (Empire) of a member’s admission or transfer within established time frames will result in your claims being administratively denied, and you will not receive payment for the service(s).

Viral load suppression screening appointments recommended

New York State Department of Health recommends all patients living with HIV be treated with antiretroviral therapy (ART) to reduce transmission and live healthier, longer lives.

Behavioral Health Providers are invited to take provider profile surveys for facilities and individual physicians/allied health professionals

We are looking to identify areas of expertise or services for which your facility is licensed and has at least two years of clinical experience. To make collection of this information easy, we have created a short online survey. All you need to do is follow the link and instructions below. The information collected will be used to help us, members and providers locate services for members more efficiently.

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