Pharmacy Information

Please refer to the preferred drug list (PDL) when prescribing for Empire members. This guide does not contain a complete list of drugs; rather it lists the preferred drugs within the most commonly prescribed therapeutic categories.

Though most medications on the Preferred Drug List (PDL) are covered without prior authorization (PA), a few agents will require you to contact the Empire Pharmacy Department for authorization.

You may reach the Empire Pharmacy Department at 1-800-450-8753
8 a.m. – 7 p.m. Monday through Friday
10 a.m. – 2 p.m. on Saturday

Retail Pharmacy Fax number is 1-844-490-4877
Medical Injectables Fax number is 1-844-493-9206

Medicaid Pharmacy Hot Tips

Pharmacy Hot Tips are brief messages to help answer questions and/or concerns you may have around a variety of pharmacy topics. Topics include preferred formulary products used to treat common diseases and conditions such as asthma and diabetes.

If you would like additional pharmacy information to assist our members, contact your Provider Relations representative to discuss having a Pharmacy Hot Tip prepared for you!